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Small Business Ethics |
AG |
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It can be very profitable for a business to be aggressive. But, more often than not, the profit-taking comes at the expense of ethical practices. Aggression itself represents a de-evolution of long established moral values evident in a modern civilization. Here, intimidation and coercion take the place of reason and cooperative bargaining. Aggressive people tactically put the people around them on the defensive and inspire unease and sometimes fear in their thinking. Principles of civilized behavior repeatedly engrained in the thinking of people from birth encourage citizens to avoid combat and more quietly work things out without high emotions coming into play. This desire of a civilized person to seek peaceful dialog works against them. Aggression makes the exploitation of client's much easier because they make it difficult for client's to complain. Complaints are met with tactics such as blustering, indignation, outrage concealed or real threats. Aggression wears down any obstacles of people in the way of them. So, many times the aggressions exhibited are no more than histrionic dramas for these people to get their way. The effectiveness of this tactic lay in the fact that the aggressor appears emotional but in fact is calm and cunning in provoking and irritating clients who are emotional. And when people get emotional they make errors and misstate things that makes them look foolish. This allows a cunning business person to take control of the situation. If one looks at the evolution of social morals and rules of etiquette they might see that as humans evolve aggressive behaviors are more and more prohibited and discouraged.
Overpowering the Client Blustering De-evolution Mathematical Game Theory, Defecting Fatiguing the Client into Compliance
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